Got a message out of the blue, 24 hours after putting the gifts in the subscribo.
This... person said 'I want to leave your group I don't want all your messages and stuff any more'.
I was building, so I sent her the LM and asked her if she could pop over to unsubscribe (mean, horrible, lazy person that I am).
She declined it. And I got a mouthful (in French) that went like this.
Her: 'I get too many messages from your group and you must take me off NOW'
Me: 'It's a subscribomatic, not a group, and I don't actually have a group. And too many? I send about one a week.'
Her: 'I can't see it in my groups but know I am in it because I get your stuff and I'm sick of it so you must take me off it'
Me: 'OK, I'll come do it manually if it's too much trouble to come over.'
I go to the controller, go to the website, and see she signed up on... 22 December. Since which time I sent one message about Christmas stuff at 1L and yesterday, a gift of four rather nice things. Total, two messages.
But I pulled up her name from the web interface, ready to remove her, at which point my toolbar blinks.
Her: 'I don't WANT to be in your group and I don't know how to leave groups and I can't find yours.'
Me: 'You are not in my group because it is invitation only and for my friends. You have been in my SUBSCRIBO for 10 days, but I have now taken you off'.
Her: 'No I was there much longer, like June or something.'
I copy paste the line that shows the date she joined, thinking she could have signed up and left and signed up again but...
Her: 'Well you still send too many messages, maybe it was more recent.'
Me: 'Two in those ten days. The second being the gifts yesterday. Hope you enjoyed them. You are removed. Goodbye.'
Muted. The third person in my SL history.
My patience has its limits, however much I believe in customer service.
Her SL profile says it is important to respect people.
Sorry, Isabelle, don't respect you one little bit.